Returns & Exchanges

At Ossett Brewery, we want you to be completely satisfied with your purchase; if your order arrives damaged or incorrect, we offer a straightforward return process to ensure you receive the quality beer and merchandise you expect.

Return Process

• 1.
  Contact Customer Support

  Email our team at [email protected] within 14 days of receipt, including your order number and photos of any damaged goods or incorrect items.

• 2.
  Receive Return Authorization

  Once your request is approved, we will provide you with a return authorization number and instructions on how to securely package your items for transit.

• 3.
  Ship the Items

  Send the products back to our brewery in their original packaging; please note that for health and safety reasons, food and drink items must be unopened and seals must be intact.

• 4.
  Refund Processing

  After we inspect the returned items, we will process your refund or dispatch a replacement within 5-7 business days via your original payment method.